FAQs: Supervisor Copilot

You must have AI Experience Tokens to access Virtual Supervisor features. Also, you must have either STA, WEM or GC3.

No. Assigning Virtual Supervisor permissions does not incur any charges.
Billing is entirely consumption-based. Charges apply only when the system performs AI-driven actions. For example, when summaries or insights are generated, when an interaction is translated, or when an interaction is evaluated using a form with AI Scoring–enabled questions.

Supervisor Copilot and Virtual Supervisor are billed separately.

• AI Summary and Insights – Billing occurs only when summaries or insights are generated, not when they are viewed or retrieved via API. Charges are based on Genesys AI Tokens, where 1 token = 50 summaries and insights.
• AI Translate – Billing occurs when an interaction transcript is translated from one language to another. Charges are based on Genesys AI tokens where 1 token = 2 interaction translated.
• AI Scoring – Billing occurs when an interaction is scored with an evaluation form that has questions enabled with AI Scoring. Charges are based on Genesys AI tokens where 1 token = 20 evaluation analyzed with AI Scoring.

Supervisor Copilot includes:

• AI Summary and insights
• AI Translate