Genesys Cloud licenses
Genesys Cloud provides different licensing models, including named, concurrent, and hourly. It offers capabilities like managing licenses, viewing billing and usage, estimating data storage, and upgrading with on-demand services to augment subscriptions…
Licenses
Learn more about your Genesys Cloud license.
Fair use policy
Genesys offers all customers a Genesys Cloud fair use policy for the following product features: BYOC Cloud, Data storage, Basic routing / IVR, API on demand, BYO SMS, Voice transcription (Extended and Native), Voice transcription (Legacy – Native only), Voice transcription (Legacy – Extended), Workitems, Journey Management Events, and AI Experience.
Resources
Find more information about billing, including specific use cases.
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