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Format text in an email message

To format the text in email interaction messages, you can use the text formatting toolbar. Formatted text appears in the text editing field.

The email text editor bar

To format text, do one of the following:

  • Select a formatting button and type your message
  • Type your message first, select the text that you want to format, and then select a formatting button
Note: If you copy and paste text, simple HTML formatting remains when you paste the text into the text editing field. Use the text formatting toolbar to remove or add formatting to the pasted text.
FormattingButtonExample Text
Text levelThe Paragraph button that a user accesses to format a paragraph's style

Select a font style:

  • Paragraph

  • Heading 1

  • Heading 2

  • Heading 3

  • Heading 4

  • Heading 5
  • Heading 6 
  • Preformatted
Font familyThe Font family button that a user accesses to determine the font for text

From the list, select a font.

Font sizesThe Font sizes button that a user accesses to determine the font size for text

From the list, select the size of the font.

BoldThe Bold button that a user accesses to determine the bold textHere is some bold text.
ItalicThe Italics button that a user accesses to make text italicHere is italic text. 
UnderlineThe Underline button that a user accesses to format underlined textHere is some underlined text.
StrikethroughThe Strikethrough button that a user accesses to format strikethrough textHere is some strikethrough text.
Text colorThe Text color button that lets you select a color for your textChange the font color.
Background colorThe Background color button that allows you to change the color of the background of your textChange the text background color.
Align leftThe Align left button which allows you to align the text to the left

This text is left aligned.

Align centerThe Align center button which allows you to center text

This text is centered.

Align rightThe Align right button which allows you to align text to the right

This text is right aligned.

JustifyThe Justify button which adds space between words to allow you to align text on both sides

This text is justified. The text aligns on the left and right sides by adding extra space between words and letters.

Bullet listThe Bullet list button which allows you to create an unordered list
  • Option 1
  • Option 2
  • Option 3
Numbered ListThe Numbered list button which allows you to create an ordered list
  1. First do this. 
  2. Now do this.
  3. Then do this.
Decrease indentThe Decrease indent buttonMove the paragraph to the left.
Increase indentThe Increase indent buttonIndent the paragraph.
Clear formattingThe Clear formatting button

Remove formatting to see plain text. 

Insert image

The Insert image button

Insert an image into your message.

Note: The information in the preceding table applies to outgoing messages. For inbound email messages, Genesys Cloud supports the formats listed in the Formatting column.