Disable a policy

AI-generated summary

Genesys Cloud provides capabilities to disable policies that control call routing and handling. Administrators with Quality permissions can access the Policies page under Quality in the Admin section. On the Policies page, they can select specific policies and click the Disable Selected Policies button to disable those policies. This prevents the selected policies from being applied to call routing and handling until they are re-enabled.

PrerequisitesClick to expand

Click Admin.
Under Quality, click Policies.
Click Menu > Conversational Intelligence > Recording, Policies > Policies.
Select the check box next to the policy.
Click Disable Selected Policies.

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