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Assign a call analysis response to a campaign

  1. Click Menu > Digital, Telephony > Outbound > Campaign Management.
  2. Click the Voice Campaigns or Digital Campaigns tab.
  3. In the campaigns list, find the campaign you want to assign a call analysis response to. As you cannot change the properties of a running campaign, if the campaign is On, pause the campaign to turn it O ff.
  4. To edit a campaign’s properties, click its hyperlink in the Name column.
  5. In the Call Response box, select the Call Response set to assign to the campaign. Begin typing the call response name to select a name, or use the dropdown list to select a name.
    Notes:
    • If the Call Response list is empty, Click Cancel, and then . After you have created the new call analysis response, it will be available to select in the Call Response box.
    • Call analysis accuracy depends on whether the following language configurations are correct.
      • Call analysis language under advanced campaign settings. This is applicable for agentless, power, predictive, and progressive campaigns. For more information, see the respective article under .
      • Trunk language. For more information, see .
      To determine which call analysis language to choose when you create or update a campaign, see .
  6. Click Save.
    Note: The assigned call response takes effect when you turn the campaign On and if the campaign has records to dial.