Genesys Cloud Voice pricing

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Genesys Cloud Voice provides usage-based voice services with per minute, phone number setup, and monthly phone number fees. It offers inbound and outbound calling with national and international coverage. Pricing varies by region with rates for the Americas, EMEA, and APAC. Genesys Cloud Voice offers inbound and outbound pricing in various currencies for Asia Pacific regions and countries. It provides toll-free and direct inward dialing (DID) rates for multiple countries. Pricing is in Japanese Yen, Australian Dollars, New Zealand Dollars, Euros, British Pounds, US Dollars, Canadian Dollars, and Brazilian Real. Pricing is subject to change with notice.

Feature coming soon: Genesys Cloud Voice regions – Mexico (Central) and Asia Pacific (Singapore)

Genesys Cloud Voice is a usage-based service. There are costs for making and receiving calls (calls are charged per minute), a one-time phone number setup fee (a Non-recurring charge (NRC)), and a monthly fee (a Monthly recurring charge (MRC)) for phone numbers.

Inbound calls are calls to your number and the rates cover calls from landlines and mobile phones.
Outbound calls are calls from your number and the rates cover national and international calls to landlines, mobile phones, and more expensive destinations.

To find out the availability and detailed pricing for your country, select your region and check the relevant rate tables.

Note: Taxes and surcharges may apply.

Americas rates apply to organizations based in the following AWS Regions: US-East 1, US-West 2, CA-Central-1, SA-East-1, and US-East-2 (FedRAMP).
EMEA rates apply to organizations based in the following AWS Regions: EU-Central-1, EU-Central-2, EU-West-1, and EU-West-2.
APAC rates apply to organizations based in the following AWS Regions: AP-Northeast-1, AP-Northeast-2, and AP-Northeast-3.
Mexico rates apply to organizations based in the Mexico AWS Region: MX-Central-1

Notes:

Genesys Cloud Voice does not offer specific quantities of reserved channels to individual customers. Genesys Cloud Voice is actively monitored to ensure adequate capacity is available based on average monthly utilization.
When you port numbers to Genesys Cloud Voice, you will incur any NRC, MRC, and usage fee associated with having those numbers in Genesys Cloud Voice as listed in the pricing tables contained in this article.
In the Mexico region, NRC is only applicable for new number purchases. There is no NRC for ported numbers.

For more detailed pricing information, select your region.

Effective date: June 16, 2025

US East (N. Virginia) / US West (Oregon) / Canada (Central) / South America (São Paulo)

Americas Inbound
Americas Outbound

Legal notice: When you view the current Genesys Cloud Voice rate schedule listed in this article, you agree to receive and accept all future rate changes when they post. For information on coverage and regulations, see Genesys Cloud Voice global coverage and regulations.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2025-11-10	Added Coming soon flag: Coming soon: New Genesys Cloud Voice regions – Mexico (Central) and Asia Pacific (Singapore)
2025-06-16	Added pricing for Genesys Cloud Voice availability in the following AWS Regions: AP-Northeast-1, AP-Northeast-2, and AP-Northeast-3.
2025-04-07	Added DID and TFN pricing information for Latvia, Lithuania, and Slovakia.
2025-01-27	Altered the introductory paragraph to provide details to help customers interpret pricing information listed in the pricing tables contained in this article.
2024-06-03	Reorganized layout such that all pricing content is in a single article. Pricing content is now available in PDF format. Pricing changes effective June 1, 2024: Added regional currency rates Short duration call surcharge increase Inbound Toll-Free rate decrease for the following countries: Argentina, Austria, Australia, Belgium, Brazil, Chile, Colombia, Czech Republic, Denmark, Dominican Republic, Finland, France, Greece, Italy, Japan, Mexico, Netherlands, New Zealand, Peru, Portugal, South Africa, Singapore, Spain, Sweden, Switzerland, Thailand, United Kingdom  Inbound local number (DID) rate decrease for the following countries: Finland, France, Germany, Italy, Poland, Portugal, Spain, United Kingdom Revision history prior to June 3, 2024

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