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Genesys Cloud – Deprecation: Workforce management historical data import delete and replace current job API endpoints

TypeImpactAction requiredAudienceCommunity linkAha! linkAnticipated release quarterEffective date
(YYYY-MM-DD)		Announced on
(YYYY-MM-DD)
Deprecation — — —
—
—
— 2025-06-01 2025-04-28

Announcement

On the effective date, Genesys will deprecate and replace the following API endpoints with new API endpoints.

Current endpoints

  • POST – /api/v2/workforcemanagement/historicaldata/deletejob
  • GET – /api/v2/wokrforcemanagement/historicaldata/deletejob

New endpoints

  • POST – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs
  • GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs/{jobid}
  • GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs

FAQs

What happens on the effective date?

Use the new APIs to delete HDI files via an API call.

Am I affected?

The change affects customers who must delete HDI files via an API call.

How can I prepare for this deprecation?

Change any of your API calls to use the new API endpoints.

Who can I contact if I have further questions?

Contact .