Genesys Cloud FedRAMP Region – Digital channels participant information update

Type	Impact	Action required	Audience	Community link	Aha! link	Anticipated release quarter	Effective date (YYYY-MM-DD)	Announced on (YYYY-MM-DD)
UI/UX	—	—	—	—		—	2024-02-21	2024-01-17

A future release of Digital Channels will update the participantName field for the Conversation and Analytics API specifically for ACD and Workflow participants. This update will also impact the ACD and Workflow segment descriptions within the Integration Details Timeline UI. For more information see the Digital Channels Conversation & Analytics API Participate Name Update & UI Impact community post.

[NEXT] Was this article helpful?

Get user feedback about articles.